Finally, a worker was sent to my home on June 12th, 2012 whereby I had to take yet another day off from work. Google and you will find the Chicago law firm. Ha! DO NOT USE OILY LUBRICANTS! The salesmen were NOTHING but Salesmen. For a free quote, call us at 347-443-8786 to repair your Pella windows. Can anyone help with this issue? I asked him if the humidity is so high then why are the North side windows doing the same thing. You can see in my photos that the first is what happens first. 2.) Jodi. I will NEVER buy Pella again. Totally junk windows and even worse customer service by the ripp off artist Alan Freilich. EVEN THOUGH PELLA SEALS ARE UNDER A 20 YEAR WARRANTY. :( I represent Pella Windows & Doors online, in social media such as this forum; and with all of your posts in mind, I want to invite you to send an email to and/or call 1-800-374-4758. While windows and doors do not cause condensation, they may be one of the first places it shows up. Please anyone, can you help us? Pella is a window company. I recently had Pella windows installed in my house, I hate these windows, they are crappy low quality junk. Pella blamed the rotting wood on bad installation, excess moisture in the home or would deny claims “out of … NEVER, EVER AGAIN WILL I USE A PELLA PRODUCT!!! THAT'S IRS FRAUD! We have no other alternative than to file a BBB complaint. There are three main conditions that cause exterior window condensation: high outdoor humidity, little or no wind, and a clear night sky. He said all doors and sidelights were defective and must be replaced. Or visit your nearest showroom for a guided tour of your options. They charghed me $30 to ship another lower quality storm door to me that is going to fail like the first door. Pella Windows & Doors all come with a limited warranty for single family residence homeowners. Pella Proline windows are rotting, failing and deteriorating all over the country. drops at night so should you humidity, I told him that I do not check the humidity level in the middle of the night due to I'm sleeping. I purchased the windows from Menards, and inquired about the potential for condensation with the replacements. I can only hope my message saves someone from my ordeal. He said our house is seeled up to tight thats why we get moisture.That is not true, we even have a dehumidifier. We have a neighbor in Claremont Hills (Berkeley where you live) who is in litigation with Pella. Hello, I work for the San Francisco branch of Pella and am very shocked to hear all of these complaints. Ya, whatever Pella. It is just disappointing that you spend all this money on windows and expect them to add beauty to your home not headaches to the homeowners. *Pella windows are made from clear ponderosa pine, which while a wonderful material to machine and with good insulating properties is not necessarily resistant to rot.. a persistent leak in the cladding, as you describe, would certainly result in the problem you have in short order. I just want to say to SFPella that they need to do some checking. The second is a different window (casement) facing a different side. I would like something done about this i spent way to much money on them. They were merely handymen trying to disguise themselves as expert installers. I have called Pella in Montreal several times since April to ask for the windows to be completed. Find information on Pella Windows and Doors manuals, download your owners manual at Pella. Pella guy came out and talked to contractor and told him they close great, better than most. 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